Last Updated: June 23, 2025
1. Scope of This Policy
This Privacy Policy applies to both the data Focus Forward processes on behalf of clients (Processor Data) and the data it collects for its own use (Controller Data). It applies to all services provided under Focus Forward, , and Panel Direct.
2. Types of Data We Process
As a Processor: Any personal data provided by clients, including names, recordings, and identifying info.
As a Controller: Includes identifiers, commercial and network activity, geolocation, professional data, sensory data, and more as submitted by you or collected during your use of our services.
3. How We Use Your Data
- To provide and improve services
- To communicate with users
- To analyze performance and prevent fraud
- To comply with laws and legal processes
- For business continuity and security
4. How We Share Your Data
- With service providers under NDA
- With legal/regulatory authorities
- With affiliated companies
- As part of a business transfer or merger
5. Cookies and Analytics
We use cookies and analytics tools (such as Google Analytics) to improve services and measure performance. You can opt out via your browser settings or Google’s opt-out tools.
6. Tailored Advertising & Tracking
We allow third-party ad platforms to place cookies or tracking tools. You can opt out using the Network Advertising Initiative or DAA tools linked above.
7. Data Retention
We retain personal data only as long as needed for business, legal, and backup purposes.
8. International Data Transfers
By using our services, you consent to your data being processed in the United States, which may not offer the same level of protection as your country.
9. Your Rights and Choices
You may access, correct, delete, or restrict use of your data by contacting us. EU residents and others may have additional rights under GDPR and similar laws.
10. California Privacy Notice (CCPA)
California residents may request details about personal info collected, request deletion, or opt out of sale (we do not sell personal info). Contact: privacy@focusfwd.com.
11. Nevada Privacy Notice
We do not sell personal information. Nevada residents can email privacy@focusfwd.com to request opt-out from any future sales.
12. Children’s Privacy
We do not knowingly collect personal data from children under 13. Contact us if you believe a child has submitted information.
13. YouTube & Google Services
We use YouTube API services. You can revoke access via Google Security Settings. View policies at Google and YouTube’s privacy policy pages.
14. Security
We use appropriate security measures, but no system is 100% secure. Please use caution when submitting sensitive information online.
15. Changes to This Policy
We may revise this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
16. Contact Us
Focus Forward, LLC
851 Duportail Road, 2nd Floor
Chesterbrook, PA 19087
📞 215-367-4000
📧 privacy@focusfwd.com
17. Use of Data for Artificial Intelligence (AI) Training
We may use de-identified data collected through our services (e.g., transcripts, recordings, responses) to train and improve artificial intelligence (AI) models.
- All such data is anonymized and cannot be traced back to individuals.
- Data may be shared with trusted technology partners for AI development under strict controls.
- You are automatically opted in to this use unless you opt out.
To opt out, email us at privacy@focusfwd.com or update your preferences in your Member account.
